Terms and Conditions
By using our Site and products, you agree to our terms:
New to Glow? Start with a Try-Me Experience, even if your skin isn’t sensitive. This allows you to do a patch test. Read the ingredients listings. Watch the product demonstration videos. If you still have questions get in touch.
Payment You can pay by Credit Card or PayPal. I do NOT see your credit card data. My website uses SSL (Secure Socket Layer) protocol to protect your data. Email me if you wish to pay via PayPal.
Prices are in GBP Prices exclude VAT. I’m a small artisan crafter below the UK VAT registration threshold, so I don’t charge or collect VAT. Prices and packaging can change without notice.
Delivery: Orders are sent with Royal Mail or DHL. Because Glow is small batch, I may sell out so please allow for this and order early. If you live in Canada or the USA, allow extra time for delays by extreme weather or postal strikes. (Perhaps keep a spare set for emergencies?)
Delivery Duties. Buyers outside the UK are responsible for import duties and taxes. Commonly you will get a note from your local postal department requesting payment of outstanding charges before your goods are handed over.
Bespoke, customised and special orders take longer to ship because they’re made from scratch just for you, so please plan ahead. These are non-returnable, non-refundable.
Feedback: I will get in touch with you by email to see how you are doing with your purchases.
Allergies? Check the ingredients before ordering. In the unlikely event your skin reacts, contact me immediately so I can see your skin over an online video consultation and work out a solution.
Product variations. Colour/scent variations are normal in natural handmade products.
Storage: Store your products in the cool and dark. Use before the best by date. After that, compost the contents and recycle your Miron glass.
Distance healing – I send this in the early hours (UK) while you are asleep. You do not need to be awake nor do anything.
Returns Policy
Our policy for returns is that goods must be returned within 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same protective packaging that you received it. Do this by contacting me by email and quoting the order number supplied to you. Your refund (less postage, packing and credit card fees) will be applied towards your next purchase. You are responsible for the cost and risk of loss or damage when returning the goods, so wrap them well and insure them.
Bespoke products, consultations, gifts, gift-cards, courses, healing and digital goods are non returnable.
Got Questions? send me a text or email and I’ll respond within 1-3 business days.
Enjoy your visit.
Privacy Policy
Your privacy is important. I won’t share or sell your details.
By using my Site and products, you agree to my terms.
Visitors to our website
When someone visits my website I use a third party service, Google Analytics, to collect anonymous data so that I can understand how visitors use my site. No personal information is collected. See my Cookies policy below.
User data stored
I collect your name, email, phone number and address when you order, for accounting purposes.
Your credit card company or PayPal handles all your credit card details.
This is how I use your data:
To send your orders to you
To answer any questions or resolve queries
To inform you about new products and ask for feedback
To test new products and improve my services
To run my business in an efficient way
Newsletter
I send a private client-only newsletter with Mailchimp who save your name, email, IP address and mailing preferences when you sign up. There is an unsubscribe link in every email. Read more: https://mailchimp.com/legal/privacy/
This is the other newsletter, available to everybody, no purchase required:
https://skincarealchemist.substack.com
Your rights
You can ask for a copy of all your personal data I store. I may charge a small admin fee if the task is excessive.
You can ask me to delete all your personal data from my records. I would then anonymize your data for future research.
To exercise these rights, please email your request to wendy at glow-skincare.com. I will need proof of identity from you before releasing information.
What to do if you are not happy
In the first instance, email me to see if we can resolve it . If you are still not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), (www.ico.org.uk).
This privacy policy can change at any time. Please check for updates. The Data Controller is Wendy Gardner.
Glow Skincare is in Kingsbridge TQ7, Devon, England. Get in touch by email.
www.glow-skincare.com
COPYRIGHT
This website and its content is copyright of Wendy Gardner © Glow Skincare 2012-2023 All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• You may print or download to a local hard disk extracts for your personal and non-commercial use only.
• You may copy the content to individual third parties for their personal use, but only if you acknowledge www.glow-skincare.com as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Cookies
Cookies are small text files stored on your computer or mobile device. Cookies are to websites, what vitamins are to your body. Life runs better.
Some cookies remember what was in your shopping cart, or your name if you have an account. Other cookies like Google Analytics, gather anonymous data to see which parts of the site are popular with visitors. Third party cookies from YouTube, Pinterest and other social media platforms, allow you to watch videos and share content.
Cookies do not give me access to your computer.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can change your cookie settings. If you do, I can’t guarantee your shopping cart will function.
Disclaimer
• Product information is provided for general educational purposes. I don’t diagnose, treat, cure or prevent any disease. If you need medical or nutritional advice, please see your doctor, nutritionist or naturopath.
• Testimonials are from real people. Results depend lifestyle and daily choices. Beautiful skin starts on the inside, with what you eat, drink, your sleep, mood, immunity, emotions and stress levels. This is why living whole-istically contributes to the inner and outer Glow. My podcast provides helpful tips.
• Sensitivities/allergies? Please check the ingredients listing then order a Try-Me Experience. All products are suitable for use by vegetarians and those seeking palm-oil free options. I do NOT use human-origin materials.
• Information on this website has not been evaluated or approved by the Food & Drug Administration. (who are there to protect the $$ of the mainstream big boys) Instead I follow the principle of First Do No Harm and test everything I make on my own skin!
I may change my terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Last update – 7 May 2023.