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Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund, less post and packing, will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. The item returned must be unopened, unused in original packaging. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.