Terms and Conditions
By using my website and products, you agree to these terms:.
New to Glow? Start with a Try-Me Kit, even if your skin isn’t sensitive.
I will get in touch with you by email or phone to see how you are doing with your purchases.
Prices are in GBP. I accept orders from UK and certain EU postcodes only.
Orders go out with Royal Mail after PayPal has cleared your payment. (PayPal handles your bank account details, not me.).
Off-the-shelf (standard) orders are packed within 1-2 working days. If you order them over the weekend, they’ll arrive by Wednesday/Thursday.
Bespoke and customised items take longer because they’re made from scratch, so please plan ahead. These are non-returnable, non-refundable.
Prices and packaging can change without notice. Sometimes photographs are out of synch.
Colour/scent variations are normal in natural handmade products.
Store your products properly. Use before the best by date. Be planet aware (recycle, re-use, compost).
Questions? Get in touch and I’ll respond within 1-2 business days.
Here are links to Glow’s FAQ.
Enjoy your visit.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. The item returned must be unopened/unused, in original packaging. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.