Terms & Privacy

Terms and Conditions

By using our Site and products, you agree to our terms:

New to Glow? Start with a  Try-Me Experience, even if your skin isn’t sensitive. This allows you to do a patch test. Read the ingredients listings. Watch the product demonstration videos. If you still have questions get in touch.

Payment You can pay by VISA, Mastercard, Stripe, Apple Pay or Google Pay. I do NOT see your credit card data. My website uses SSL (Secure Socket Layer) protocol to protect your data.

Prices are in GBP. Prices and packaging can change without notice. Prices exclude VAT.  I’m a small artisan crafter below the UK VAT registration threshold, so I don’t charge or collect VAT.

Delivery Duties. Buyers outside the UK are responsible for import duties and taxes. Commonly you will get a note from your local postal department requesting payment of outstanding charges before your goods are handed over.

Bespoke, customised and special orders take longer to ship because they’re made from scratch just for you, so please plan ahead. These are non-returnable, non-refundable.

Delivery: Orders are sent with Royal Mail. Because Glow is small batch, I may sell out so please allow for this and order early. If you live in Canada or the USA, allow extra time for delays by extreme weather or postal strikes.  (Perhaps keep a spare set for emergencies?)

Feedback: I will get in touch with you by email to see how you are doing with your purchases.

Allergies? Check the ingredients before ordering. In the unlikely event your skin reacts, contact me immediately so I can see your skin over an online video consultation and work out a solution.

Returns Policy

Please inspect your order on arrival and report any errors or damages within 24 hours. You need to email for a returns number before sending anything back. We may be able to resolve any problems without the need to return the item. Send the item registered, signed for and well wrapped.

Your rights to return goods are protected under the Consumer Contracts Regulations 2013. You are entitled to cancel your order and return the goods within 14 working days for a refund.

Do this by contacting me by email and quoting the order number supplied to you. Your refund (less postage, packing and credit card fees), will be applied towards your next purchase. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis described. The item returned must be unopened, unused in original protective packaging. 

Bespoke products, consultations, courses and digital goods are not refundable.

Product variations. Colour/scent variations are normal in natural handmade products.

Storage: Store your products in the cool and dark. Use before the best by date. After that, compost the contents and recycle your Miron glass.

Questions? Get in touch and I’ll respond within 1-2 business days.

Enjoy your visit.

Privacy Policy

Your privacy is important. I won’t share or sell your details.
By using my Site and products, you agree to my terms.

Visitors to our website

When someone visits my website I use a third party service, Google Analytics, to collect anonymous data so that I can understand how visitors use my site. No personal information is collected. See my Cookies policy below.

User data stored

I collect your name, email, phone number and address when you order, for accounting purposes.

Your credit card company or PayPal handles all your credit card details.

This is how I use your data:

To send your orders to you

To answer any questions or resolve queries

To inform you about new products and ask for feedback

To test new products and improve my services

To run my business in an efficient way

Newsletter

I send my newsletter (Wendy’s Weekly Wellness) with Mailchimp who save your name, email, IP address and mailing preferences when you sign up. There is an unsubscribe link in every email. Read more: https://mailchimp.com/legal/privacy/

Your rights

You can ask for a copy of all your personal data I store. I may charge a small admin fee if the task is excessive.

You can ask me to delete all your personal data from my records. I would then anonymize your data for future research.

To exercise these rights, please email your request to [email protected] I will need proof of identity from you before releasing information.

What to do if you are not happy

In the first instance, email me to see if we can resolve it . If you are still not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), (www.ico.org.uk).

This privacy policy can change at any time.  Please check for updates. The Data Controller is Wendy Gardner.

Glow Skincare is in Kingsbridge TQ7, Devon, England. Get in touch by email.

www.glow-skincare.com

COPYRIGHT

This website and its content is copyright of Wendy Gardner © Glow Skincare 2012-2022 All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only.
• You may copy the content to individual third parties for their personal use, but only if you acknowledge www.glow-skincare.com as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Cookies

Cookies are small text files stored on your computer or mobile device. Cookies are to websites, what vitamins are to your body. Life runs better.

Some cookies remember what was in your shopping cart, or your name if you have an account. Other cookies like Google Analytics, gather anonymous data to see which parts of the site are popular with visitors. Third party cookies from YouTube and other social media platforms, allow you to watch videos and share content.

Cookies do not give me access to your computer.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can change your cookie settings. If you do, I can’t guarantee your shopping cart will function.

 

 

Disclaimer

• Product information is provided for general educational purposes. I don’t diagnose, treat, cure or prevent any disease.  If you need medical or nutritional advice, please see your doctor, nutritionist or dietitian.

• Testimonials are from real people. Your results may vary. Beautiful skin starts on the inside, with what you eat and drink.

• Sensitivities/allergies? Please check the ingredients listing then order a Try-Me Experience.

• Information on this website has not been evaluated or approved by the Food & Drug Administration.

I may change my terms and conditions at any time, so please do not assume that the same terms will apply in the future.

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